Frequently Asked Questions
A: Our Reservation Specialists may accept calls from Mondays through Fridays, 8:00 AM to 7:00PM, and Saturdays, 8:00AM to 5:00PM. Beyond office hours, you may place your inquiry by clicking on the "Inquire Availability" button found at the resort's profile page and fill-in the pop-out inquiry form. You may also send us a text message indicating the following details of reservation:
Date that you wish to book
Time of check-in and check-out
Our Reservation Specialists will get back to you on the next working day.
Yes, all resorts observe the following regular hours of stay:
Day Session: 8am to 5pm
11-HR Overnight: 7pm to 6am
22-HR Overnight: 7pm to 5pm / 8am to 6am.
Any reservation outside these hours is subject to a different applicable rate.
A: Although the usual period is from January to June and December, the peak season may vary per resort depending on the resort's discretion, and may change without prior notice. Resort rates normally increase during peak season especially on Holy Week, due to an increase in demand. It is best to ask our Reservation Specialists to be guided on the correct applicable rate.
A: Pay the required 100% full payment ASAP. First-to-deposit-gets-the-reservation policy applies.
A: A user-friendly location map will be provided along with the reservation ticket to aid you in locating the resort.
How to Reserve
To confirm your reservation, a 100% CASH full payment should be made within the four-hour holding period during off-peak season, and two-hour holding period during peak season.
Bank: BDO, Metrobank, or BPI - Los Baños, Laguna Branch
Account Type: Savings Account
Account Name: LagunaResorts Group, Inc.
Account No.: 00X1XX-2XX5-XX (upon request)